Refund policy

Simple and fair: try Pro risk-free for 7 days. Plans are one-time prepaid purchases that never renew automatically, so you are never charged unexpectedly.

7-day money-back guarantee

If you are not happy with your first paid purchase of Pangolin Pro — monthly or yearly — email us within 7 days of the payment and we will refund it in full. No questions asked. This applies once per account, to the first purchase only.

Later purchases

Purchases after your first one are not refundable, and we do not issue partial refunds for unused time. Duplicate or mistaken charges (for example, paying twice for the same order) are always refunded in full — just contact us.

No automatic renewal

Pro plans do not renew automatically, so there is no subscription to cancel. When your paid period ends, your account simply returns to the free plan. Unpaid orders can be cancelled at any time from My orders in the app or the user center.

Activation codes

Unredeemed activation codes bought directly from us are refundable within 7 days of purchase. Once a code has been redeemed it is treated like a first purchase above. Codes bought from third-party resellers are refunded by that reseller.

How refunds are paid

Refunds go back to the original payment method (for example, your Alipay account). They usually appear within 5–10 business days, depending on the payment provider.

Exceptions

We may decline refunds for accounts terminated for breaching our Terms of Service, or where refunds are being abused. If you believe a charge is wrong, please contact us before opening a dispute with your bank — we usually resolve it faster.