Contents
Docs
Documentation
Everything Pangolin can do, from installing the app to everyday use — plus answers to common questions and our policies.
User guide
- Get started in 3 minutes Download the app, create an account, allow the network setup and tap Connect — four steps to your first connection.
- Install on iPhone / iPad (TestFlight) Install Pangolin through Apple's TestFlight, allow the VPN configuration on first connect, and keep the beta up to date.
- Install on Mac Download and install Pangolin for Mac, allow its system extension and VPN configuration, and make your first connection.
- Install on Windows Install Pangolin on Windows 10 / 11, approve the administrator prompt when it opens, connect, and set it to start with Windows.
- Install on Android Download the APK, allow installs from unknown sources, approve the connection request, and keep Pangolin running in the background.
- Accounts, sign-in and security Sign up with your email and get a free 7-day Pro trial, sign in on multiple devices, reset or change your password and email, and manage signed-in devices.
- Connecting and switching servers What everything on the Connect screen means, how Smart select works, how to pick and switch servers yourself, and what happens when a server has problems.
- Settings explained: what every option does A walkthrough of every option on Pangolin's Settings screen — account, connection and appearance — plus routing rules, notification settings and the About page.
- Buying Pro: plans, checkout and payment How the free plan compares with Pro, what the plans cost, and the full flow for choosing a plan in the app, using points, paying with Alipay, checking your orders and redeeming activation codes.
- Points and invites: how to earn and spend them What you get when friends sign up and pay, how points add up, how to use them at checkout or trade them for Pro, and where to see your points history.
- Free plan limits: how much you get each day Pangolin's free plan gives you 10 minutes and 500 MB a day, shared across all your devices and reset daily at 00:00 UTC. Here's how it's counted, where to check it and what happens when you run out.
- Device limit: removing devices when you hit the cap Pro covers up to 3 devices and the free plan 1. How devices are counted, what you see when you go over, and how to remove devices in the app or on the web.
- Usage stats and notifications See your data and connection time for the last 30 days, 7 days and today on Pangolin's Stats screen, filter by device, and keep up with credits, updates and offers in Notifications.
- Routing rules in depth: send sites direct, through the tunnel, or block them Everything about Pangolin's routing rules — the three proxy modes, the order rules are checked in, the six rule types with examples, adding, reordering, deleting and resetting rules, and common setups.
- App updates: staying on the latest version Pangolin checks for new versions on its own and lets you know at the top of the window. On Android, Windows and Mac you update in one tap inside the app; on iPhone / iPad you update through TestFlight. Your account and settings are never affected.
- The web User Center: manage your account in a browser Sign in to the Pangolin User Center in your browser to check your plan and usage, buy or renew Pro, redeem codes, see your orders, invite friends, turn on two-step verification and manage devices.
- Can't connect? Troubleshooting and contacting us Work through Pangolin connection failures, connected-but-nothing-loads, slow speeds and more by error message and symptom — plus how to send feedback and reach support.
- Using Pangolin in Shadowrocket, Clash and other third-party clients Members can turn on a subscription link in the web User Center and add it to Shadowrocket, Clash, sing-box, Hiddify or another third-party client to use every server. How to turn it on, import it, check usage and reset the link.
Help & policies
- FAQ Common questions about accounts, plans, connections and privacy.
- Protocol & security The transport, the encryption and the no-logs architecture.
- Privacy policy What we collect, what we never collect, and how it is stored.
- Terms of service The terms for using Pangolin.
- Refund policy When you can get a refund and how to ask for one.
- Payment and billing policy Prices, payment methods and one-time prepaid billing (no automatic renewal).
- Customer support How to reach us, our hours and response times.
- About us Pangolin is built and operated by Yanmei AI LLC.