Customer support

Questions about your account, a payment or a connection problem? Our support team is here to help.

Contact us

• Email: [email protected] — the best channel for orders, payments and refunds. Please write from your account email and include your order number if you have one.
• Telegram: Telegram @pangolin_app — announcements and quick questions.
• In the app: Contact us → Send feedback sends a report straight to our team, with optional screenshots.

Hours and response time

We answer every day from 9:00 to 24:00 (GMT+8). Most messages get a reply within 1 business day, and refund requests within 2 business days.

Before you write

Many questions are answered in the FAQ and the guides. For billing questions, see the Payment and billing policy and the Refund policy. If you think a charge is wrong, please contact us before opening a dispute with your bank — we can usually resolve it faster.